# Build Your Financial Career: PT Danareksa Sekuritas Customer Service Officer Opening
Stepping into the financial sector requires joining an institution that not only values historical excellence but also actively shapes the future of capital markets. PT Danareksa Sekuritas has stood as an industry pioneer since its inception in July 1992. Following a strategic acquisition in late 2018, the firm solidified its position as a subsidiary of PT Bank Rakyat Indonesia (BRI)—holding a 67% stake—alongside PT Danareksa (Persero) with the remaining 33%.
Regulated by the Financial Services Authority (OJK), the company delivers comprehensive financial services, ranging from underwriting and financial advisory to bond and stock brokerage, alongside mutual fund distribution. Beyond the prestigious portfolio, joining this organization means immersing yourself in a vibrant, collaborative culture. Driven by mutual trust, open dialogue, and a healthy respect for diverse perspectives, the team maintains a reputation for being effective, approachable, and remarkably dedicated to collective growth.
## Core Responsibilities of the Customer Service Officer
As a frontline ambassador for the firm, the Customer Service Officer bridges the gap between complex financial instruments and client comprehension. Selected candidates will manage several critical operational and relational duties:
* Client Consultation: Deliver transparent, precise details concerning company offerings, financial solutions, and capital market mechanisms to both existing and prospective investors.
* Account Lifecycle Management: Supervise the establishment and ongoing maintenance of securities accounts, executing thorough document verification alongside necessary administrative steps.
* Multi-Channel Support: Address client questions, inquiries, and grievances promptly across various touchpoints, including telephone, email, and face-to-face interactions.
* Cross-Functional Collaboration: Partner closely with internal departments—such as compliance, sales, and operations—to guarantee swift and effective issue resolution.
* Regulatory Compliance: Ensure every client-facing process strictly adheres to internal Standard Operating Procedures (SOPs) and current capital market laws.
* Record Maintenance: Archive and update client files accurately in strict alignment with institutional data policies.
## Candidate Qualifications and Requirements
To thrive in this fast-paced environment, applicants must bring a blend of technical competence and interpersonal finesse. The ideal candidate profile includes:
* Educational Background: A Bachelor’s degree from an accredited university in any discipline, though majors in Economics, Finance, or Business Administration are preferred.
* Industry Experience: Previous tenure in a customer-facing role within the securities, banking, or capital market sectors will serve as a distinct advantage.
* Licensing: Must possess a valid WPPE (Wakil Perantara Perdagangan Efek) license authorized by the OJK, or have successfully cleared the WPPE examination.
* Financial Literacy: A foundational to intermediate grasp of investment vehicles, including equities, fixed-income bonds, and mutual funds.
* Communication Mastery: Exceptional verbal and written communication abilities paired with a natural customer-first mindset.
* Technical Proficiency: Solid working knowledge of Microsoft Office applications, specifically Excel, Word, and Outlook.
* Behavioral Competencies: Capable of maintaining composure under pressure, handling multiple assignments simultaneously, and demonstrating high attention to detail with a solution-oriented attitude.
Take the next step in your professional journey by becoming an integral part of a collaborative team dedicated to financial empowerment and market leadership.