# Career Opportunities at PT Nippon Indosari Corpindo Tbk: Join the Leader in Indonesia’s Bakery Industry
Since its inception in 1995, PT Nippon Indosari Corpindo Tbk has evolved from a modest foreign investment venture into the largest and most prominent bakery manufacturer in Indonesia. Operating under the renowned "Sari Roti" brand, the company has consistently scaled its operations to meet the surging consumer demand for high-quality bread products. Following its successful Initial Public Offering (IPO) on the Indonesia Stock Exchange (IDX) in 2010, the company embarked on an aggressive nationwide expansion, establishing state-of-the-art manufacturing facilities in key strategic hubs, including Semarang, Medan, Cikarang, Palembang, and Makassar.
As we continue to grow and innovate, we are inviting motivated professionals to join our dynamic team. PT Nippon Indosari Corpindo Tbk is officially opening recruitment for August 2026, offering a unique opportunity for individuals dedicated to excellence in the FMCG sector.
## Open Position: Customer Service Officer
We are seeking a highly motivated Customer Service Officer to act as the primary bridge between our brand and our valued customers. This role is pivotal in ensuring that every consumer interaction reflects the high standards of the Sari Roti brand.
Job Responsibilities
* Managing customer inquiries and support requests across multiple channels, including telephone and WhatsApp.
* Processing consumer orders accurately and ensuring timely fulfillment.
* Communicating vital information regarding product updates, company programs, and ongoing promotional campaigns.
* Managing, tracking, and resolving customer complaints with a solution-oriented approach.
* Maintaining and updating an organized database of customer profiles and interaction logs.
* Collaborating across internal departments to ensure seamless service delivery and customer satisfaction.
Key Qualifications
* Minimum Bachelor’s Degree (S1) from any field of study.
* At least 1 year of professional experience in a Customer Service or Customer Care role. Preference will be given to candidates with backgrounds in the FMCG, Food & Beverage, or retail industries.
* Strong familiarity with FMCG product lifecycles, order processing, and distribution logistics is highly advantageous.
* Excellent communication skills with a genuine passion for customer orientation and relationship building.
* Proven ability to handle inquiries, complex order processing, and grievances in a fast-paced, professional environment.
## Recruitment Transparency Notice
Please be advised that PT Nippon Indosari Corpindo Tbk adheres to a strict recruitment policy. Our selection process is completely free of charge. We do not work with any third-party travel agencies or recruitment partners to solicit fees from applicants. Only shortlisted candidates who meet our specific criteria will be contacted for the next stage of the hiring process.
If you are ready to build a rewarding career with an industry titan, we encourage you to apply and contribute to the continued success of the nation’s leading bakery brand.