# Shaping the Future: Career Opportunities at Sinar Mas Land
Sinar Mas Land stands as a cornerstone of Indonesia’s real estate landscape, acting as a powerhouse within the Duta Pertiwi network. Since its inception in 1987, the company has consistently pushed the boundaries of urban development. By pioneering innovative projects—ranging from high-rise apartments and bustling shopping centers to integrated industrial zones—Sinar Mas Land has redefined modern living. Their crown jewel, Bumi Serpong Damai (BSD), which began development in 1989, has evolved into the nation’s most successful township and remains a flagship project that solidifies the company’s massive market capitalization on the Indonesia Stock Exchange. Beyond residential success, the company’s strategic influence is also evident in the widespread adoption of the International Trade Center (ITC) model, which transformed retail business opportunities across major urban centers nationwide.
## Join Our Team: Customer Service Coordinator – BSD City
We are currently seeking a highly motivated and service-oriented professional to join our team in BSD City. As a Customer Service Coordinator, you will play a pivotal role in maintaining our reputation for excellence by ensuring our residents and clients receive world-class support.
Key Responsibilities
* Operational Oversight: Manage daily customer service workflows to ensure strict adherence to service quality standards and high levels of client satisfaction.
* Complaint Management: Act as the primary liaison by dispatching and coordinating customer feedback, ensuring that relevant departments resolve issues efficiently.
* Performance Tracking: Monitor transaction logs and service requests, ensuring that all actions taken by supporting departments align with our defined Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
* Reporting and Analysis: Develop comprehensive performance metric reports to identify trends and provide actionable insights for continuous operational improvement.
Essential Qualifications
* Educational Background: A Bachelor’s degree in Communication, Management, Business Administration, or a related discipline is required.
* Professional Experience: A minimum of 2–3 years of experience in customer service or hospitality, with at least 1 year in a leadership or supervisory capacity.
* Industry Advantage: Prior experience within the property sector—specifically in Customer Relations (CR) or Tenant Relations (TR)—is highly preferred.
* Soft Skills: Proven ability to communicate effectively, solve complex problems, and lead teams with a customer-centric mindset.
* Technical Proficiency: Strong command of the English language (both written and verbal) and proficiency in Microsoft Office applications.
* Location: Applicants must be willing to be stationed in BSD City.
## Important Notice Regarding Recruitment Fraud
Sinar Mas Land is committed to a transparent and merit-based hiring process. Please exercise caution regarding any fraudulent activities, scams, or individuals claiming to represent the company in exchange for recruitment fees.
* No Fees: The entire recruitment and selection process is provided free of charge.
* Direct Communication: We do not request payment at any stage of your application.
* Selection Process: Only those candidates who meet the specified qualifications and successfully pass our internal screening will be contacted for further progression.