# Career Opportunity: Customer Service Staff (CCU) at PT Grahabuana Cikarang
Positioned merely 40 minutes from the heart of Jakarta, Jababeka City stands as a premier self-sustaining township and a major economic powerhouse in Indonesia. Designed as an all-encompassing destination for residential life, commercial enterprises, and strategic investments along the thriving East Jakarta corridor, Jababeka continues to set standard benchmarks in urban development. To support its rapid growth and sustain top-tier customer satisfaction, PT Grahabuana Cikarang is currently opening a job vacancy for a dedicated Customer Service Staff (Customer Care Unit - CCU).
## Role Overview
The Customer Service Staff within the Customer Care Unit (CCU) plays a pivotal role in maintaining strong relations between the developer and property owners. This position is ideal for a detail-oriented professional who excels in client engagement, administrative organization, and conflict resolution, ensuring that every homeowner experiences smooth transitions and prompt support.
## Key Responsibilities
As a Customer Service Staff (CCU) at PT Grahabuana Cikarang, your daily functions will include:
* Property Handover Operations: Overseeing and conducting the official unit handover process to buyers, ensuring all documentation and unit conditions meet established standards.
* Customer Relationship Management: Serving as the primary point of contact for client inquiries, feedback, and formal complaints, delivering effective and empathetic solutions in a timely manner.
* Administrative Management: Systematically handling internal database updates, client files, service requests, and operational paperwork to support flawless workflow tracking.
## Candidate Qualifications
To be successful in this position, applicants should meet the following requirements:
* Educational Background: Minimum of a Diploma (D3) or Bachelor's Degree (S1) in Communication Studies, Management, or a related field.
* Professional Experience: At least 1 year of hands-on experience in customer care, client relations, or administrative roles (experience in the property or real estate sector is a plus).
* Technical Skills: Strong command of standard office tools, particularly the Microsoft Office suite (Word, Excel, PowerPoint).
* Interpersonal Abilities: Outstanding active listening skills, strong verbal communication, high adaptability, and a proactive approach to problem-solving.
* Personal Attributes: Responsible, welcoming, enthusiastic, highly approachable, and capable of working effectively under pressure.
* Availability: Qualified candidates who are available for immediate join will be prioritized.
## Position Details and How to Apply
* Job Location: Cikarang, West Java, Indonesia.
* Employment Type: Full-time.
If you meet the requirements above and wish to advance your career within a prestigious township development company, please submit your latest CV directly to the recruitment team:
* Email Address: `[email protected]`
Email Subject Format: `Name_Position` (Example: Jane Doe_Customer Service Staff)*