# Career Opportunity: Customer Service Store Supervisor in Mataram
PT. Mitracomm Ekasarana, a distinguished subsidiary of the Phintraco Group, has been a pillar of industry excellence since our establishment in 1999. As a leader in comprehensive contact center solutions, we specialize in a wide array of services, including Contact Center Outsourcing, Business Process Outsourcing, and specialized professional training and education. With our ISO 9001:2008 certification and a dedicated team of seasoned experts, we are committed to delivering swift, high-quality, and scalable solutions for our diverse clientele.
We are currently seeking a dynamic and results-driven Customer Service Store Supervisor to join our team in Mataram. This is an urgent opening for a professional who is passionate about operational excellence and team development.
## Core Responsibilities
The successful candidate will be responsible for maintaining the highest standards of service and operational efficiency within the store environment. Your daily duties will include:
* Operational Oversight: Managing daily store operations to ensure seamless workflow and consistent adherence to company service standards.
* Team Leadership: Providing consistent training, mentorship, and motivation to Customer Service Representatives to foster a productive work culture.
* Performance Management: Conducting regular evaluations of individual and team performance, providing constructive feedback, and coaching to drive improvement.
* Advanced Escalation Handling: Serving as the point of escalation for complex customer inquiries or complaints, ensuring professional and timely resolutions.
* Data Analysis and Reporting: Preparing detailed performance reports and analyzing customer service metrics to identify operational trends.
* Strategic Improvement: Proactively identifying opportunities to optimize service delivery and enhance the overall customer experience.
## Candidate Requirements
To excel in this role, applicants must demonstrate a blend of leadership experience and a deep understanding of customer-centric business practices. We are looking for candidates who meet the following criteria:
1. Educational Background: Minimum Diploma (D3) degree in any field of study.
2. Professional Experience: At least 1 year of proven experience as a Team Leader or Supervisor in a Customer Service or retail environment.
3. Target-Oriented Mindset: Demonstrated ability to meet and exceed performance targets and KPIs.
4. Industry Experience: Priority will be given to candidates with professional experience in retail stores, telecommunications, or device/gadget providers.
5. Location: Must be available for immediate placement in Mataram.
## How to Apply
If you are a motivated leader looking to advance your career with a reputable national company, we invite you to apply for this position. Please submit your updated resume and application details through the following channels:
* Online Application: Follow our official recruitment portal to submit your profile.
* Direct Email: Send your formal application and CV to [email protected].
Join PT. Mitracomm Ekasarana today and contribute to our mission of delivering world-class service solutions while growing your professional expertise in a supportive, fast-paced environment.