# Shape Your Career in Gaming: PT Monster Entertainment Indonesia (Moonton) is Hiring
Are you passionate about the gaming industry and eager to make your mark on one of the world's most popular mobile esports titles? Stepping into the professional gaming sector is an exciting career move, and opportunities to work with industry leaders rarely come around every day. PT Monster Entertainment Indonesia, widely recognized as Moonton Indonesia, is expanding its dynamic team and looking for driven professionals to join their mission.
As the local subsidiary of Shanghai Moonton Technology Co., Ltd., the creative powerhouse behind the global phenomenon Mobile Legends: Bang Bang (MLBB), the company offers a thrilling workplace for gaming enthusiasts and career-driven individuals alike.
## Understanding Moonton Indonesia and Its Impact on Esports
Mobile Legends: Bang Bang has revolutionized the mobile multiplayer online battle arena (MOBA) landscape across Southeast Asia. Designed as a competitive 5v5 experience where opposing teams strategize to destroy enemy bases while defending their own, MLBB has firmly established itself as a cultural touchstone in digital sports.
Key milestones that highlight the company's regional dominance include:
* Featured as an official esports title at the 2019 Indonesia President's Cup.
* Participated as a medal event during the 2019 SEA Games in the Philippines.
* Operates the Mobile Legends: Bang Bang Professional League (MPL), recognized as the largest and most-watched mobile MOBA league in Southeast Asia.
* Pioneered the region's first franchised esports league model in Indonesia.
* Generates over 700 hours of live-streamed content, accumulating more than 2.5 million hours of viewership.
By striving to remain at the forefront of the MOBA and esports sectors, Moonton fosters an agile corporate culture built on continuous growth, adaptability, and the relentless pursuit of top-tier talent.
## Current Job Opening: Customer Service Agent
Moonton Indonesia is currently seeking a dedicated professional to fill the Customer Service Agent role. This position is ideal for individuals who want a direct hand in improving user experiences and shaping the future of interactive entertainment.
Key Responsibilities
* Player Support: Address player inquiries efficiently, manage user complaints, and meticulously log constructive feedback across multiple projects.
* Operational Optimization: Collaborate closely with the operations department by proposing actionable suggestions and following up on unresolved technical hurdles to enhance overall game performance metrics.
* Team Leadership: Oversee and guide moderator teams effectively to maintain community standards.
* Additional Duties: Handle other assigned tasks delegated by supervisors to support broader departmental goals.
Candidate Qualifications
* Experience Level: Fresh graduates eager to break into the industry are strongly encouraged to apply.
* Industry Passion: Possess a deep love for gaming, a strong inclination toward user engagement, and a solid understanding of gamer psychology and habits.
* Career Drive: Display a genuine interest in building a long-term professional career within the gaming sector.
Gaming Background: Active gamers who enjoy exploring a variety of titles are preferred; firsthand familiarity with Mobile Legends: Bang Bang* serves as a distinct advantage.
* Language Proficiency: Fluent in both English and Indonesian, with proficiency in Malay or Tagalog considered a significant plus.
* Soft Skills: Exhibit a mature team-player mentality, a proactive work ethic, unwavering professional ethics, and the capacity to thrive under pressure.
## Employee Benefits and Perks
Working at Moonton goes beyond a standard office job. The organization provides an enriching environment designed to support both professional achievement and personal well-being.
* Work-Life Integration: Enjoy flexible working hours in a comfortable, easily accessible office location.
* Daily Perks: Benefit from complimentary catered meals at the office alongside an endless supply of pantry snacks and afternoon tea.
* In-Game Rewards: Gain exclusive perks and rewards within the game.
* Health and Security: Access comprehensive medical coverage alongside mental health and wellness initiatives.
* Financial Incentives: Earn through an attractive bonus structure.
* Global Exposure: Collaborate daily with a dynamic, multicultural international team distributed across the globe.
* Career Progression: Benefit from structured career promotion programs and dedicated mentorship initiatives designed to help newcomers seamlessly integrate into the company culture.
* Company Culture: Participate in annual company trips, vibrant celebrations during major festivals, team-building activities, educational programs, MOONTON Talks, and receive exclusive game-themed gifts during special events.
## How to Apply
If you possess the ambition, enthusiasm, and qualifications required to excel in this role, take the next step in your professional journey today.
Send your updated curriculum vitae (CV) directly to [email protected] and use the exact subject line: Indonesian Customer Service Agent.
Let’s make great things happen together!